Return-Policy
This is the Returns/Exchange Policy for Americancycle.com
When you do a transaction on our website or by telephone you have agreed to the following terms:
Thank you for your orders and friendship since 1981! With over 40 year's experience selling bmx bikes and bike parts you can feel confident we are one of the most knowledgeable and experienced places to shop.
Content:
Our content is often hand typed in by the owner, who is very knowledgeable in bicycling mechanics, so no coping is allowed without our written permission.
Returns/Exchanges:
Please read this page in its entirety. At checkout you have accepted these terms. Returnable items must be received back within 14 days of your shipment receipt date. Return/exchanges must be unused and in original packaging. Certain items are not returnable. See below for more details. Website orders can not be canceled after they are submitted. Once an item is out of our possession and beyond the deadline we can not legally advertise the item as new and therefore it is not returnable. Returnable items must be received back within 14 days of your shipment receipt date. Restocking fees (varies form 25% and up) and shipping costs may be applied to your return. Returns without RMA number will be returned to sender. Paypal fees are not refundable per Paypal so you may want to use a credit card. You may receive instore credit on any return we process. We do not take resposibilty for scratches, blemishes, imperfections, stolen packages, shipping carrier damages or issues deemed as improper assembly. Dealers often find issues and correct them before you see the product on display. When you bypass the dealer to get a better price and for other reasons, you are now responsible for any issues with your product. Most bikes, bike parts and bike accessories are shipped from overseas and handled by many people before you receive it. Issues can occur during this process and at the manufacturing level. All warrantys need to go through the manufacturer or brand directly. Any issue needs to be reported on the same day you receive the package. Furthermore, we do not pay for any fees you may incurr during the assembly process. Some Brands such as Bombshell are not returnable. Special Orders are not returnable.
We suggest you sell your item on eBay, Facebook Marketplace, Letgo App, Craigslist or Amazon if its not returnable. Call with questions, before your order is placed, to avoid issues.
Remember: Bikes are for Fun! Don't allow your bike to get you down or stressed out. We will get back to you as soon as possible and your patience and understanding are very much appreciated.
If we made a mistake on your order, we apologize and will fix it for you. Since we spend lots of time carefully checking your order this is very rare.
If there's an issue with something you purchased from us, you may qualify to either bring it to our store or ship it back.
If you meet the guidelines, please follow all the steps below if you need to return or exchange something. You do not need a return authorization # unless your return is over $100.00. If you return is greater than $100.00 please email for assistance and send pictures of the issue. All returns & exchanges are for the purposes of correction and no other reasons are acceptable. For your special needs please call. If you need money refunded you will have to provide the credit card number and expiration date of the same card you used for the original transaction. Be sure to include a printed copy of your original invoice in your return/exchange box. This can be printed by logging on to your ACE Account or use your emailed order confirmation. Include a copy of any paper work you received on your original order. Additionally, include full explanation so that your return can be handled without delay. Carefully pack your return so it does not get damaged in transit. Returned items must be received back within 7 days of your shipment receipt date. All returns are subject to restocking fees but may not be applied. Handling fees are not refundable. Some returns will be in store credit only. Bikes, sale items, bike kits, wheels, frames and helmets are not returnable. Ebike batteries are not returnable due to UPS Hazmat regulations that require special shipping accounts. Custom wheels and certain products/brands are not returnable. Ask about your product before buying. We suggest you sell your item on eBay, Facebook Market Place, Letgo App, Craigslist or Amazon if its not returnable. We can help you sell your item on our website if you need, just email us what you want to sell with a picture and price. We will contact you when it sells.
Ship your returns/exchanges via Ground UPS or insured US Mail (we do not accept CODs). We will not refund your return shipping costs as most of our shipping to customers is free. We do however pay the shipping back to you on exchanges which most mail orders do not do for you. Please include your original receipt and the credit card # (or other payment used) you used for the purchase. Merchandise returned that appears used or poorly packaged will not be refunded. (Labor fees are not refundable, i.e., custom built wheels.) Complete bikes, car racks, frames, batteries and some other items can not be returned due to high costs of shipping and risk of damage from multiple shipments. We have the right to approve or not approve any return item. Americancycle.com website will not be held responsible for typographical errors or changes to manufacturer specifications. Some prices may not be up to date due to the Tariffs and we will notify you for your approval before shipping. Your order may be refunded or voided and you will be notified if a Tariff related pricing issue occurs.
We have enjoyed your business since 1981 and we thank you!
Here's our return/exchange address:
Americancycle.com
Return and Exchanges
275 Floral Ave
Johnson City New York 13790
USA
THANKS!!
For questions Visit FAQ