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Shipping Rates

SHIPPING RATES & INFORMATION

For maximum discounts have your order shipped to your business address.

**If you gave us your email address on your order you will automatically get a tracking number emailed to your email address**

It is not necessary to contact us for tracking numbers. We email tracking numbers when your order is shipped. If your email program is filtering our email out to junk mail please check your junk mail box. United States Post Office tracking details include date of leaving the USA and date of delivery only. Package delivery has never been faster than it is today.

We email tracking numbers from our UPS and/or United States Postal computer, for all orders that contain your return correct email address. Please make sure you are not blocking our emails so you do not have to call us for tracking. If you feel you still need to call us, please reference your last name only, not your long order number. If we do not have an item you have ordered we will quickly special order it for you. Please allow sufficient time for delivery, especially for international orders.

You will find that our website is filled with detailed product information and recommendations on what is best to buy. Our item descriptions and specifications are among the very best on the internet. Did you know that the Wright Brothers, who flew the first airplane, were bicycle mechanics like us.

SHIPPING (Continental U.S.)

Many bikes, frames and parts ship for FREE for 48 States USA
Use the shopping cart shipping estimator. Some shipping examples are as follows:
Note: We use USPS for small packages and UPS for larder boxes like complete bike and frames.
The below rates are samples.

 AMOUNT:  GROUND RATE  3-DAY  2-DAY  1-DAY  HI/AK/PR
 $0-14.99  $5.95  10.95  14.95  23.95  9.95
 $15-49.99  $6.95  14.95  22.95  36.95  13.95
 $50-99.99  $7.95  12.95  28.95  39.95  15.95
 $100-149.99  $9.95  17.95  32.95  47.95  17.95
 $150-199.99  $10.95  21.95  34.95  49.95  19.95
 $200+  $12.95  29.95  43.95  51.95  22.95
 Wheels/Frames  Most FREE  35.95  45.95  54.95  34.95
 20" Complete Bikes  Most FREE  79.95  93.95  104.95  69.95
 24" Complete Bikes  Most FREE  84.95  98.95  114.95  74.95
 26"/700c Complete Bikes  Most FREE  89.95  104.95  124.95  84.95


Note: Orders usually ship one business day after being placed or same day ordered.

Please note that some items may be subject to additional shipping and handling charges because of size or weight. Please use shipping estimator in your shopping cart.

We do ship outside of the Continental U.S.

INTERNATIONAL SHIPPING

Click Home to go to Home Page 

Use the NEW Shipping Estimator in your shopping cart to check current rates.
If your rate appears too high (bikes with over 20" wheels) email and we will correct it.

New Lower Rates: Since we do so much international shipping we have lowered your rates again! Shipping a 20" Complete Bike via Airmail is only $150.00 to many countries.

We ship Worldwide Including APO/FPO. All orders will receive a confirmation email with your order number. The minimum order for overseas shipping and Canada is $50.00, so combine with your friends.

INTERNATIONAL AIRMAIL SAMPLE RATES (subject to change)

Use the shipping estimator in your shopping cart to get your shipping rates:

 COUNTRY
ENVELOPE
CRANK/
PEDAL BOX 

HELMET
BOX &
PARTS 

*HANDLE
BAR BOX

*FRAME/
WHEEL BOX

16" BIKE BOX 18-20" BIKE BOX 

24"
BIKE BOX

26"
BIKE
BOX 

700c BIKE BOX 

 CANADA  $19.00  $25.00  $45.00  $35.00  $45.00  $50.00

$75.00

 $65.00  $75.00  $70.00
 UK & most of Europe  $19.00  $40.00  $40.00  45.00  $99.86  $138.00 $155.00  $250.00  $255.00  $350.00

 Netherlands

 $19.00  $40.00  $40.00  $45.00  $85.00  $150.00 $210.00  $240.00  $255.00 $350.00

 Australia

 $19.00  $40.00  $55.00  $65.00  $85.00  $150.00 $200.00  $240.00  $255.00  $350.00
 New Zealand  $19.00  $60.00  $75.00  $100.00  $125.00  $240.00  $225.00  $240.00  $255.00  $400.00

APO/FPO

 $8.00  $10.00  $15.00  $12.00  $18.00 $60.00  $85.00  $110.00  $200.00  $200.00
 France  $18.00  $40.00  $40.00  $45.00  $95.00  $200.00  $175.00  $250.00  $350.00  $350.00
 Germany  $19.00  $40.00  $40.00  $45.00  $95.00  $200.00  $175.00  $250.00  $350.00  $350.00
 SPAIN  $19.00  $50.00  $50.00  $75.00  $95.00  $175.00  $175.00  $250.00  $385.00  $385.00
 Portugal  $19.00  $50.00  $60.00  $75.00  $95.00  $175.00  $255.00  $250.00  $385.00  $385.00
 Italy  $24.00  $40.00  $55.00  $62.00  $85.00  $138.00  $225.00  $250.00  $385.00  $385.00

Greece

 $24.00  $40.00  $55.00  $75.00  $85.00  $150.00 $200.00  $265.00  $375.00  $385.00
 Malta  $43.00  $50.00  $65.00  $62.00  $85.00  $138.00  $200.00  $300.00  $350.00  400.00
 Israel  $46.00  $46.00  $69.00  $71.00  $91.00  $400.00  $255.00  $300.00  $395.00  449.00
 Japan  $19.00  $40.00  $40.00  $45.00  $85.00  $138.00  $165.00  $200.00  $350.00  $350.00
Singapore  $19.00  $40.00  $50.00  $55.00  $85.00  $138.00  $175.00  $275.00  $350.00 $350.00
 HONG KONG  $40.00  $45.00  $55.00  $75.00 $115.00 $185.00 $175.00  $250.00  $300.00  429.00
 CHINA  $40.00  $45.00  $55.00  $75.00  $85.00  $130.00  $255.00  $250.00  $265.00  $255.00
 TAIWAN  $40.00  $45.00  $55.00  $75.00  $85.00  $120.00  $255.00  $225.00  $200.00  $185.00
 UAE  $46.00  $46.00  $80.00  $95.00  $130.00  $350.00  $600.00  $775.00  775.00  775.00
 RUSSIA  $20.00  $45.00  $55.00  $65.00  $85.00  $100.00 $ 205.00  $250.00  $300.00  $800.00

 OTHER COUNTRIES

 EMAIL  FAX  OR  CALL  FOR  RATES  TO  YOUR  COUNTRY  PEACE

COMPLETE BIKES: Are shipped 75% already assembled (see picture on our photo gallery page). The rear wheel, chain and fork are assembled. Therefore, the box size is large. The United States Post Office www.usps.com maximum dimensional size is 79" and/or 108" to most countries. If your box is larger then this it may be shipped with UPS Note: There is no international free shipping.

*The handlebar box rate is discounted and you can stuff any bike part except wheels, frames and helmets and the same rate or only slightly higher will be charged. We sell lots of handlebars to make this possible. Gets some grips, pedals, cranks and a sprocket for only $15.00 extra.

*Please type any special shipping details you have in the comments section of the order form. 

Complete 18", 20", 24", 26", and 700C bikes are too large of a box for the low cost United States Post Office Airmail. We therefore ship complete bikes with Express mail to most countries except Canada, which ships UPS Ground. Express mail is very fast and delivery is made to your house or business. Many people order frames, wheels, cranks and smaller parts to keep the shipping cost down.  

 * Please type any special shipping instructions you have on the order form. 
Note: If you received a shipping amount quotation make sure that you type the amount in the comments section of the order form during check out. Thanks.

 

ZIPP WHEELS: DISCOUNT INTERNATIONAL UPS AIRMAIL IS $100.00 FOR ANY ZIPP SPEED WEAPONRY SINGLE WHEEL BOX! IF WE SHIP IN THE ORIGINAL ZIPP SIZE WHEEL BOX THAT FITS A PAIR OF WHEELS, UPS EXPRESS IS ONLY $250.00. 

Australia, New Zealand, INDONESIA and other countries who are ordering complete 20" or larger wheeled bikes or 24" wheelsets: Use this link go get your USA address and pay Bongo the discounted Express Shipping rates. Do this prior to ordering and type a note that you are using Bongo in the comments field of the order form. Use your new USA Address on the order form as the ship to address.

*Helpful Fact: There is a place on our order form to type any notes you would like about your order. Please double check your address information for accuracy.

APO/FPO is Priority Air Mail Shipping for soldiers in the United States Military. We do ship to Iraq and all possible APO/FPO destinations. A 40lbs 20" wheeled BMX complete bike in a box is the largest size the USPS will accept. The USPS APO rate is $40.00 for this priority service and will be added to your subtotal. Some FPO rates are $75.00. Discounts will be applied when possible.

Shipping Method: If you prefer a certain shipping company, please make a note on your order form.

Canada: Complete bikes are shipped with USPS to all most Canadian destinations. Smaller packages can be sent also via the United States Post Office. We have heard from our Canadian customers that packages shipped via UPS are subject to Customs\Broker charges. Additionally, the USPS has lesser customs and duty fees. All bikes and parts made in American are a candidate for the North American Free Trade Agreement. Email tracking details are emailed to you from our UPS Shipping computer.

Italy: Delivery times to Italy are very fast, but not as fast compared to other European countries. This may be because they are not in such a hurry like us Americans. I think Italians still take afternoon naps called "siestas".

Mexico: We only deliver to Mexico by Express Service so you will have tracking details.

Delivery Times: If you are living outside of the USA and waiting for a package please allow 2 weeks. Many packages arrive even in less time. If the delivery person finds that you are not home, they may place your package on pickup status. You would then have to pick your package up at your local postal office. Usually, no action is required by you to receive your package. 99.9999% are very pleased with our accuracy and speed.

We are one of the most experienced international bicycle mail order companies in the world. Thank you for your trust and faith over the years.

PEACE ON EARTH=LOVE ONE ANOTHER

 

IN-STORE PICKUP

Please call or email to arrange a pick up time and date. You can also select in-store pick up if you want to call us with your credit card number. We will also try to call you when your order is printed to confirm. AMERICAN CYCLE EXPRESS (1-607-797-2700) Fax: 1-607-797-2704

INFORMATION SECURITY

We keep your credit card data in your secure file for 30 days for easy reorders

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

BACKORDERS

 

Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on original order. Please reorder if we have a backorder item. THANKS!!!

RETURNS

Remember: Bikes are for fun. Never let your bike get you down or stressed out.

If we made a mistake on your order, we apologize and will fix it for you. This is very rare so be sure to call us. We use the old fashion telephone for returns since it is the fastest way for you.

If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back. Carefully pack and ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will not refund your return shipping costs. We do however pay the shipping back to you. Merchandise returned that appears used or poorly packaged will not be accepted. (Labor fees are not refundable, i.e., custom built wheels.)

All returns must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by phone call to Bob in customer service. Please include a printed copy of your original invoice in your box. This can be printed by logging on to your ACE Account. Carefully pack your return so it does not get damaged. Return items must be shipped back within 10 days of your receipt date. 

Here’s our return address:

American Cycle Express
Return and Exchanges

275 Floral Ave
Johnson City New York 13790

USA
1-607-797-2700

THANKS!!

 

 

 

PRICES AND INFORMATION

This website is intended to help you find the information you need. This website contains highly detailed information and specification that you need to build custom bicycles. The owners, who know all this information, are filling in all this information for you. With all this information you will not have to spend your time emailing questions. Therefore we can concentrate on fast and accurate shipping. We make every effort to maintain current, accurate prices in this on-line catalog.  However, we are not responsible for typographical errors or price changes which are rare to nonexistent since we work on this site every day.

THANKS

Joe
-Owner since the beginning in 1980.
-Website editor and content manager
-Shipping accuracy manager
-Product buyer
-Sales